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	1.	Achieving service excellence : strategies for healthcare /Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton and the Foundation of the American College of Healthcare Executives, edited by Anthony R. Kovner and Duncan Neuhauser by Fottler, Myron D The Foundation of the American College of Healthcare Executives Ford, Robert C. 1945-, (editor) Heaton, Cherrill P, ( author) The Foundation of the American College of Healthcare Executives Series: ; volume 3 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Pentagon Press, 2006 Availability: Items available for loan: Mzumbe University Main Campus Library (3)Location, call number: REF 362.1068 FOT, ... Found in Open Library: Place hold Add to cart (remove)
	2.	Empowering the customer : the citizen in public sector reform / Victor Ayeni. by Ayeni, Victor Series: Managing the public service strategies for improvement series ; no. 13 Material type: Text Publication details: London : Commonwealth Secretariat, 2000 Availability: Items available for loan: Mzumbe University Main Campus Library (3)Location, call number: 352 AYE, ... Found in Open Library: Place hold Add to cart (remove)
	3.	Achieving service excellence : strategies for healthcare /edited by Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton, Anthony R. Kovner and Duncan Neuhauser by Ford, Robert C. 1945-, (editor) Heaton, Cherrill P, (editor) Material type: Text Publication details: New Delhi: Pentagon Press, 2006 Availability: Items available for loan: Mzumbe University Main Campus Library (2)Location, call number: 362.1068 FOT, ... Found in Open Library: Place hold Add to cart (remove)
	4.	The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld and Thomas Teal. by Reichheld, Frederick F Teal, Thomas, 1937- Material type: Text Publication details: Boston, Mass. : Harvard Business School Press, c1996 Online resources: Click here to access online Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.4 REI. Found in Open Library: Place hold Add to cart (remove)
	5.	Relationship marketing : management of customer relationships / Manfred Bruhn. by Bruhn, Manfred Material type: Text Language: English Publication details: Harlow, England ; New York : Pearson Education/Financial Times, c2003 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.812 BRU. Found in Open Library: Place hold Add to cart (remove)
	6.	Principles of marketing / Philip Kotler, Gary Armstrong by Kotler, Philip Armstrong, Gary Edition: 12th ed. Material type: Text Publication details: New Delhi : Prentice Hall, ©2008 Availability: Items available for loan: Mzumbe University Main Campus Library (4)Location, call number: 658.8 KOT, ... Found in Open Library: Place hold Add to cart (remove)
	7.	Principles of marketing / Philip Kotler and Gary Armstrong by Kotler, Philip Edition: 10th ed. Material type: Text Publication details: New Delhi : Prentice Hall of India., ©2004 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 KOT. Found in Open Library: Place hold Add to cart (remove)
	8.	Principles of marketing / Philip Kotler and Gary Armstrong. by Kotler, Philip Armstrong, Gary Edition: 9th ed. Material type: Text Publication details: Upper Saddle River, N.J. : Prentice Hall, c2001 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 KOT. Found in Open Library: Place hold Add to cart (remove)
	9.	CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / Paul Greenberg. by Greenberg, Paul Edition: 4th ed. Material type: Text Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.812 GRE. Found in Open Library: Place hold Add to cart (remove)
	10.	Defying the limits : reaching new heights in customer relationship management / Montgomery Research, Inc. and Andersen Consulting by Montgomery Research, Inc Andersen Consulting Material type: Text Publication details: San Francisco : Montgomery Research, Inc., c2000 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.812 DEF. Found in Open Library: Place hold Add to cart (remove)
	11.	Principles of marketing / Philip Kotler and Gary Armstrong by Kotler, Philip Armstrong Gary Edition: 3rd ed. Material type: Text Publication details: New Delhi : Prentice Hall of India., ©2012 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 KOT. Found in Open Library: Place hold Add to cart (remove)
	12.	Marketing / A customer-centric approach Montrose S. Sommers and James G. Barnes by Sommers Montrose S Barners, Jim Material type: Text Publication details: Toronto : McGraw -hill , c2007 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 SOM. Found in Open Library: Place hold Add to cart (remove)
	13.	Principles of marketing / Philip, Kotler, Gary Armstrong, John Sounders, and Veronica Wong by Kotler, Philip Armstrong, Gary Sounders, John Wong, Veronica Edition: 2nd ed. Second European edition Material type: Text Publication details: Prentice-Hall Europe : London, c1999 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 PRI. Found in Open Library: Place hold Add to cart (remove)
	14.	The freedom economy : gaining the M-commerce edge in the era of the wireless Internet / Peter Keen, Ron Mackintosh. by Keen, Peter G. W Mackintosh, Ron Material type: Text Publication details: Berkeley, Calif., U.S.A. : Osborne/McGraw-Hill, c2001 Other title: Gaining the M-commerce edge in the era of the wireless Internet Online resources: Click here to access online Click here to access online Click here to access online Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 330 KEE. Found in Open Library: Place hold Add to cart (remove)

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