Achieving service excellence : strategies for healthcare /edited by Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton, Anthony R. Kovner and Duncan Neuhauser

Contributor(s):

Material type: Text

TextPublication details: New Delhi: Pentagon Press, 2006.Description: xxiii, 420 p.: ill.; 25cmISBN:

8182742706

Uniform titles:

Encyclopedia of management in hospital & health-care administration

Subject(s):

DDC classification:

362.1068 FOT

Summary: This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
Book	Mzumbe University Main Campus Library	362.1068 FOT (Browse shelf(Opens below))	1	Available		0062364
Book	Mzumbe University Main Campus Library	362.1068 FOT (Browse shelf(Opens below))	2	Available		0062366

Total holds: 0

Includes bibliographical references and index

This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience

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