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	1.	Achieving service excellence : strategies for healthcare /Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton and the Foundation of the American College of Healthcare Executives, edited by Anthony R. Kovner and Duncan Neuhauser by Fottler, Myron D The Foundation of the American College of Healthcare Executives Ford, Robert C. 1945-, (editor) Heaton, Cherrill P, ( author) The Foundation of the American College of Healthcare Executives Series: ; volume 3 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Pentagon Press, 2006 Availability: Items available for loan: Mzumbe University Main Campus Library (3)Location, call number: REF 362.1068 FOT, ... Found in Open Library: Place hold Add to cart (remove)
	2.	Achieving service excellence : strategies for healthcare /edited by Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton, Anthony R. Kovner and Duncan Neuhauser by Ford, Robert C. 1945-, (editor) Heaton, Cherrill P, (editor) Material type: Text Publication details: New Delhi: Pentagon Press, 2006 Availability: Items available for loan: Mzumbe University Main Campus Library (2)Location, call number: 362.1068 FOT, ... Found in Open Library: Place hold Add to cart (remove)

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