Optimizing human capital with a strategic project office : select, train, measure, and reward people for organization success / J. Kent Crawford with Jeanette Cabanis-Brewin.

Includes bibliographical references and index.

SECTION I: THE NEW PROJECT MANAGEMENT ; The Strategic Project Office: A Catalyst for ; Organizational Change ; Failure: Wake-Up Call and Teacher; Integrating Strategy and Action: Managing the Project Portfolio; People on Projects: A New Look at Project Roles and ; Responsibilities ; Why Is This So Important?; The Executive Role; SECTION II: MANAGING PEOPLE AS THOUGH ; PROJECTS REALLY MATTER: BEST PRACTICES ; FOR CAPITALIZING ON PROJECT PERSONNEL The Right Stuff: Competency-Based Employment ; What Is Competence?; Assessing Competence; Developing Competence Why Project Managers Fail … and How to Help Them ; Succeed ; Project Manager and Team Member Competencies; What Does a Project Manager Do?; The Emergence of the Project Planner Role; Other Roles and Their Areas of Competence The Turnover Solution ; Recruitment and Retention Practices for the Project-Based Company; Recruitment; Retention; Culture; Graceful Exits; The Care and Feeding of Project Management ; Personnel ; Career Pathing and Professional Development; Professional Development: Training, Coaching, And Mentoring; Performance Management on Projects: More Carrot, ; Less Stick ; What Is Wrong with Performance Management?; Best-Practice Performance Management; Aligning Individual and Organizational Performance; SECTION III: THE FUTURE — WHAT IS NEXT ; FOR PROJECTS AND PEOPLE? ; On the Horizon: New Organizational Themes ; and Structures ; New Themes in Project Management Staffing; Beyond the Team: Community of Practice; Outsourcing: Project Management Expertise as a Commodity; New Opportunities and Visibility for Project Managers SECTION IV: APPENDICES ; Sample Role Descriptions for Project Office ; Personnel and Other Project-Management-Related Positions Excerpt from Project Management Maturity Model Sample Career Path Sample Questions from Knowledge Assessment Instrument ; Sample Questions from Multi-Rater Project Manager ; Competency Evaluation Sample Questions from the Caliper Profile ; PM Solutions Career Planning and Development ; Program Artifacts Value of Project Management Training Research Study Results Project Manager Support Survey Project Management Mentor’s Competency Scorecard ; PM Coaching Guidelines: Assisting Project Managers ; and Their Projects Project Management Performance Appraisal Form Service Level Agreement Tips for Better Outsourcing ; Relationships

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