Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

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Material type: Text

TextPublication details: Boston, Mass. : McGraw-Hill/Irwin, c2004.Edition: 4th edDescription: xx, 587 p. : ill., maps ; 27 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
Book	Mzumbe University Main Campus Library	658 FIT (Browse shelf(Opens below))	1	Available		0060581
Book	Mzumbe University Main Campus Library	658 FIT (Browse shelf(Opens below))	2	Available		0060580

Total holds: 0

Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.

The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.

Includes bibliographical references and indexes.

eng.

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