| 000 | 00954cam a22002174a 4500 | ||
|---|---|---|---|
| 020 |
_a0071214577 _cTZs 40814.744 |
||
| 040 |
_aMUL _beng. _eAACR |
||
| 082 | 0 | 0 | _a658 FIT |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a4th ed. | ||
| 260 |
_aBoston, Mass. : _bMcGraw-Hill/Irwin, _cc2004. |
||
| 300 |
_axx, 587 p. : _bill., maps ; _c27 cm. |
||
| 500 | _aAccompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. | ||
| 500 | _aThe instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation. | ||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 546 | _aeng. | ||
| 650 | 0 | _aService industries | |
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 942 | _cBK | ||
| 999 |
_c4130 _d4130 |
||