1. An introduction to retailing 2. Building and sustaining relationships in retailing 3. Strategic planning in retailing 4. Retail institutions by ownership 5. Retail institutions by store-based strategy mix 6. Web, nonstore-based, and other forms of nontraditional retailing 7. Identifying and understanding consumers 8. Information gathering and processing in retailing 9. Trading-area analysis 10. Site selection 11. Retail organization and human resource management 12. Operations management : financial dimensions 13. Operations management : operational dimensions 14. Developing merchandise plans 15. Implementing merchandise plans 16. Financial merchandise management 17. Pricing in retailing 18. Establishing and maintaining a retail image 19. Promotional strategy 20. Integrating and controlling the retail strategy App. A. Careers in retailing App. B. About the Web site that accompanies Retail management (www.prenhall.com/bermanevans)
Providing a balance between theory and practice, this guide to retail management includes useful career information and takes a strategic approach to decision making