1. Marketing in management and strategy - 2. Marketing services and the public sector - 3. Plan - 4. Product - 5. Pricing - 6. Promotion - 7. Place - 8. People - 9. Market research and market information systems - 10. Statistical and forecasting techniques - 11. Using consultants and agencies - 12. Lessons from success and failure - 13. Case studies
Marketing is becoming increasingly important in the public sector. This guide aims to apprise managers of the most important issues which need to be tackled, and demonstrates how to go about doing so