TY - ART AU - Clow Kenneth E. TI - Marketing management : a customer-oriented approach SN - 9781412963121 U1 - 658.8 GLO PY - 2010/// CY - Thousand Oaks, Calif. : PB - Sage KW - Marketing Management N1 - Includes index; The nature of marketing management Market analysis Scooping up success Data warehousing : majestic mountain ski resort Building a customer-oriented marketing department : the new boss Customer acquisition strategies and tactics : lenscrafters Pricing : that's how the cookie crumbles Advertising, alternative, and direct marketing : wild West rodeo Sales promotions UR - http://lcweb2.loc.gov/pp/cphquery.html ER -