Marketing /
Roger A. Kerin, Steven W. Hartley, William Rudelius.
- 10th ed.
- Boston : McGraw-Hill/Irwin, c2011.
- liii, 746 p. ; ill. (some col.) ; 29 cm.
Includes biblipographical references and indexes.
Initiating the marketing process. Creating customer relationships and value through marketing Developing successful marketing and organizational strategies Scanning the marketing environment Ethical and social responsibility in marketing Understanding buyers and markets. Understanding consumer behavior Understanding organizations as customers Understanding and reaching global consumers and markets Targeting marketing opportunities. Marketing research: from customer insights to actions Market segmentation, targeting, and positioning Satisfying marketing opportunities. Developing new products and services. Managing successful products and brands Services marketing Building the price foundation Arriving at the final price Managing marketing channels and wholesailing Customer-driven supply chain and logistics management Retailing Integrated marketing communications and direct marketing Advertising, sales promotion, and public relations Personal selling and sales management Managing the marketing process. Implementing interactive and multichannel marketing Pulling it all together: the strategic marketing process