Phillips, Barbara Ashley, <br/><br/>
The mediation field guide :  transcending litigation and resolving conflicts in your business or organization / 
Barbara Ashley Phillips. 
 - San Francisco :  Jossey-Bass,  c2001. 
 - xxvi, 321 p. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 293-305) and index. 
<br/><br/><br/>eng. 
<br/><br/><label>ISBN: </label>078795571X   TZs 8000/= 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Mediation.<br/>Mediation and conciliation, Industrial.<br/>Dispute resolution (Law)
<br/><br/><label>Dewey Class. No.: </label>658.4053 PHI