TY  - BOOK
AU  - Jeston,John
AU  - Nelis,Johan
TI  - Business process management: practical guidelines to successful implementations 
SN  - 9780415641760 (pbk.)
U1  - 658.4063 JES 
PY  - 2014///
CY  - London
PB  - Routledge
KW  - Workflow
KW  - Reengineering (Management)
KW  - Business planning
KW  - Industrial management
N1  - Includes bibliographical references (pages 641-646) and index
ER  -