TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management and operational excellence: text with cases 
SN  - 9780415635509 
U1  - 658.4013 OAK 
PY  - 2014///
CY  - New York : 
PB  - Routledge
KW  - Total quality management
KW  - Case studies
KW  - Business & economics / General
KW  - Business & economics  / Quality Control
KW  - Business & economics  / Total Quality Management
N1  - Includes bibliographical references and index
N2  - Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects
ER  -