TY  - BOOK
AU  - Poertner,John
AU  - Rapp,Charles A.
TI  - Textbook of social administration: the consumer-centered approach 
SN  - 9780789031778 (case 13 : alk. paper)
AV  - HV95 .P645 2007
U1  - 361.30684 POE 22
PY  - 2007///
CY  - New York
PB  - The Haworth Press
KW  - Social work administration
KW  - United States
N1  - Includes bibliographical references (p. 389-399) and index; Consumer-centered social administration -- Initiating change through persuasion : the microskills approach -- An analytic framework for social program management -- Specifying and managing the social work theory of helping -- Program framework : the rest of the story -- Managing information : determining whether the program is operating as intended -- Selection and measurement of performance indicators -- Personnel management -- Fiscal management -- The inverted hierarchy
UR  - http://www.loc.gov/catdir/toc/ecip074/2006035937.html
ER  -