Hybels, Saundra. <br/><br/>
Communicating effectively  
Saundra Hybels, Richard L. Weaver II. 
 - 8th ed. 
 - Boston, Mass. :  McGraw-Hill,  c2007. 
 - xiii, 418, [34] p. :  ill. (chiefly col.) ;  26 cm. +  1 CD-ROM 
<br/><br/>Includes bibliographical references (p. R1 - R13) and index. 
<br/><br/><label>ISBN: </label>9780073193397  TZS 24,000/= 0073193399  9780073193472  007319347X  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Oral communication.--Boston, Mass.<br/>Interppersonal skills<br/>Communication process
<br/><br/><label>Dewey Class. No.: </label>302.2/242