TY  - BOOK
AU  - Koch,Hugh C.H.
TI  - Implementing and sustaining total quality management in health care
SN  - 058220903X (pbk) :
U1  - 362.1068 
PY  - 1992///
CY  - Harlow, Essex
PB  - Longman
KW  - Health services administration
KW  - Total quality management
N1  - Includes bibliographical references (p. 245-246)
ER  -