Production and operations management : strategies and tactics / Jay Heizer, Barry Render.

Includes bibliographical references and index.

Introduction: production/operations management; developing a P/OM strategy. Part 1 Decision making techniques in P/OM: decision-making tools; supplement - linear programming; forecasting; supplement - statistical tools for managers; waiting line models. Part 2 Strategic decisions in P/OM: product strategy; process strategies; supplement - information technology in P/OM; location strategies; operations layout strategy; human resource strategy; procurement and just-in-time strategies; supplement - learning curves. Part 3 Tactical decisions in P/OM: aggregate planning tactics; inventory management and just-in-time tactics; material requirements planning (MRP); short-term scheduling tactics; project management; total quality management supplement - quality control techniques; maintenance and reliability tactics.

eng