Total quality management and operational excellence : text with cases / John S. Oakland.

By:

Oakland, John S

Material type: Text

TextPublication details: New York : Routledge, 2000.Edition: 2nd edDescription: xii, 380 p. : ill. : 25 cmISBN:

9780750639521

Subject(s):

Total quality management

DDC classification:

658.4013 OAK

Contents:

Part one: The foundations - a model for TQM Understanding quality Commitment and leadership Design for quality Part two: TQM - the role of the quality system System design and contents Quality management system audit/review and self-assessment Part three: TQM - the tools and improvement cycle Measurement of quality Tools and techniques for quality improvement Some additional techniques for process design and improvement Part four: TQM - the organizational, communication and teamwork requirements Organization for quality Culture change through teamwork for quality Part five: TQM - the implementation Communications and training for quality Implementation of TQM and management of change Case studies

Summary: This text provides a simple model for Total Quality Management and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
Book	Mzumbe University Main Campus Library	658.4013 OAK (Browse shelf(Opens below))	1	Available		0046963
Book	Mzumbe University Main Campus Library	658.4013 OAK (Browse shelf(Opens below))	2	Available		0046962

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Includes bibliographical references and index.

Part one: The foundations - a model for TQM
Understanding quality
Commitment and leadership
Design for quality
Part two: TQM - the role of the quality system
System design and contents
Quality management system audit/review and self-assessment
Part three: TQM - the tools and improvement cycle
Measurement of quality
Tools and techniques for quality improvement
Some additional techniques for process design and improvement
Part four: TQM - the organizational, communication and teamwork requirements
Organization for quality
Culture change through teamwork for quality
Part five: TQM - the implementation
Communications and training for quality
Implementation of TQM and management of change
Case studies

This text provides a simple model for Total Quality Management and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies

eng.

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