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Service management : operations, strategy, information technology / James A. Fitzsimmons, and Mona J. Fitzsimmons.

By: Contributor(s): Material type: TextTextPublication details: Boston : McGraw-Hill/Irwin, c2008.Edition: 6th edDescription: xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)ISBN:
  • 9780073377834 (alk. paper)
  • 007337783X (alk. paper)
Subject(s): DDC classification:
  • 658 FIT 22 1
LOC classification:
  • HD9980.5 .F549 2008
Online resources:
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Book Mzumbe University Main Campus Library 658 FIT (Browse shelf(Opens below)) 1 Available 0071658
Book Mzumbe University Main Campus Library 658 FIT (Browse shelf(Opens below)) 2 Available 0071659
Book Mzumbe University Main Campus Library 658 FIT (Browse shelf(Opens below)) 3 Available 0071660
Total holds: 0

Includes bibliographical references and indexes.

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