MARC details
| 000 -LEADER |
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| fixed length control field |
04074nam a2200205 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| ISBN |
NA |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
THS 352.3802854678 GOY |
| Item number |
1 |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
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| Personal name |
Goyayi, Maria Lauda Joel |
| 245 ## - TITLE STATEMENT |
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| Title |
User interactive service provisioning framework for enhancing citizens’ adoption of mobile enabled government services in Tanzania |
| Statement of responsibility, etc |
/ Maria Lauda Joel Goyayi, |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication |
[Durban, South Africa] : |
| Name of publisher |
University of KwaZulu-Natal, |
| Year of publication |
2020. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Number of Pages |
xviii, 323 leaves : |
| Other physical details |
ill.(chiefly color), 30cm. |
| 500 ## - GENERAL NOTE |
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| General note |
A thesis submitted in fulfilment of the requirements for the Degree of<br/>Doctor of Philosophy |
| 502 ## - DISSERTATION NOTE |
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| Dissertation note |
Thesis, |
| Degree type |
(PhD).- |
| Name of granting institution |
University of KwaZulu-Natal, |
| Year degree granted |
2020. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc |
Includes references |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
Mobile-enabled government (m-government) services are trending due to the envisaged<br/>efficiencies in time, access, and freedom of movement that mobile and wireless<br/>technology accord to public administration and service provision. These benefits are only<br/>attainable if citizens adopt m-government services. However, the adoption of m-government<br/>services have persistently continued to be a challenge worldwide. Consequently, this study<br/>investigates the challenges associated with citizens’ adoption of m-government services<br/>and recommends a service-provisioning framework to mitigate the identified challenges.<br/>The framework is informed by a holistic examination of both provision and consumption<br/>perspectives towards m-government service adoption. The provision perspective focuses<br/>on unveiling the provisioning practices, while the consumption perspective focuses on<br/>identifying factors that influence citizens’ adoption decisions for m-government services.<br/>The study applied a mixed-methods approach in a two-phased research process, that is,<br/>the adoption challenges identification and the framework evaluation. It employed a<br/>questionnaire and interview approach to collect data in the adoption challenges<br/>identification phase, and a mix of open- and closed-ended questions for the framework<br/>evaluation phase. A total of 396 citizens constituted the sample for the quantitative part,<br/>and 16 employees from four participating government organisations constituted the<br/>sample for the qualitative part of the challenge identification phase. In the framework<br/>evaluation phase, a sample of 12 experts was consulted to assess the viability of the<br/>developed service-provisioning framework to mitigate the citizens’ adoption challenges<br/>for m-government services.<br/>The study used the structured equation modeling (SEM) technique for quantitative data<br/>analysis and a thematic analysis technique for the qualitative data. Findings indicate that<br/>while emotional and cognitive factors significantly affect citizens’ adoption decisions,<br/>they are negligibly addressed in the current provisioning practices for m-government<br/>services. Hence, the developed service-provisioning framework advocates for an<br/>interactive citizen-centric provisioning practice to facilitate mitigating the adoption<br/>challenge. Findings for the framework evaluation indicate that the framework is suitable<br/>for addressing citizens’ challenges in adopting m-government services. Thus, the<br/>constructed framework will assist government organisations in Tanzania to develop and<br/>provide highly adoptable m-government services. This study recommends ongoing IT<br/>skills-building training for both citizens and public officers to facilitate awareness and<br/>acceptance of m-government services. |
| 546 ## - LANGUAGE NOTE |
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| Language note |
Eng. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical Term |
Service industries -- Technological innovations |
| -- |
Theses -- Information systems and technology |
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Tanzania Electronic government information -- Tanzania. |
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Electronic government information -- Tanzania |
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Public administration -- Technological innovations -- Tanzania -- Citizen participation |
| Geographic subdivision |
Service industries -- Tanzania -- Data processing |
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Mobile computing -- Tanzania. |
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Communication in public administration -- Technological innovations -- Tanzania. |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
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| Uniform Resource Identifier |
https://researchspace.ukzn.ac.za/handle/10413/20205 |
| 942 ## - ADDED ENTRY ELEMENTS |
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| Item type |
Thesis/Dissertation |
